Customers Bank
Headquartered in Malvern, PA. Analysis based on 662 SBA 7(a) loans approved between FY2020 and 2025-12-31, totaling $598.5M.
Risk ranking: Among 65 lenders with 500+ mature SBA 7(a) loans (FY2020–FY2023),
Customers Bank ranks #26 by charge-off rate (0.96%).
Total 7(a) loans
662
Total approved
$598.5M
Average loan
$904K
States funded in
45
Charge-off rate
0.96%
FY2020–FY2023 cohort
Paid-in-full rate
15.36%
Average rate
7.01%
Average term
152 mo
Top 10 industries financed
| NAICS | Industry | Loans |
|---|---|---|
| 624410 | Child Day Care Services | 81 |
| 722513 | Limited-Service Restaurants | 29 |
| 722511 | Full-Service Restaurants | 22 |
| 812112 | Beauty Salons | 19 |
| 721110 | Hotels (except Casino Hotels) and Motels | 17 |
| 238990 | All Other Specialty Trade Contractors | 13 |
| 561730 | Landscaping Services | 12 |
| 541519 | Other Computer Related Services | 12 |
| 561720 | Janitorial Services | 12 |
| 621493 | Freestanding Ambulatory Surgical and Emergency Centers | 12 |
Top 10 states
| State | Loans |
|---|---|
| FL | 117 |
| CA | 81 |
| PA | 60 |
| TX | 55 |
| NJ | 51 |
| MA | 35 |
| NC | 29 |
| VA | 19 |
| NY | 17 |
| NV | 15 |
Top franchise brands financed
198 franchise loans across 51 distinct brands.
| Franchise | Loans |
|---|---|
| The Goddard School | 33 |
| LORDS & LADIES | 17 |
| Kiddie Academy | 16 |
| Marco's Pizza | 13 |
| Primrose Schools | 12 |
| Merry Maids | 10 |
| Pet Supplies Plus | 10 |
| American Family Care/AFC Urgen | 9 |
| The Learning Experience | 5 |
| Do it Best – Membership Agreem | 5 |
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Data source & methodology
All figures computed from the SBA Office of Capital Access FOIA dataset (7(a) loans, FY2020–present, as of 2025-12-31). Charge-off and paid-in-full rates are calculated on the FY2020–FY2023 cohort only, so loans have had time to mature. Charge-off rank covers lenders with ≥500 mature loans.